After I underwent the training, I was amazed, knowing how Listening can be a skill. Personally, I realised its meaning in a core and thorough sense. We literally take ‘Listening’ word at a face value but only after the training I could know the real essence of this skill. After training, I undoubtedly felt a change in my attitude towards people and gradually I am learning this skill and inculcating it in my daily life. I learnt how just being hurt can have layers of deeper meaning and it’s not just about listening to what they say but it also about exploration of their feelings in a deeper sense. Surfacing these feelings out make you feel lighter and better. After every call, one constant feeling that I have, is a boost in my happiness knowing that I helped someone just by listening to them and this thought manages to keep a smile on my face.